CRM
PLANNING
We are a family owned and operated business.
CRM is the acronym used for Customer Relationship Management and refers to the set of practices, business strategies and technologies focused on the relationship with the customer.
CLIENT RELATIONSHIP MANAGEMENT, as it is known in Portuguese, is to manage interactions with customers, going far beyond simply a platform or system.
CRM is closely associated with sales, but this Customer Relationship Management allows us to anticipate customers' needs and desires.
How is the mechanics of this customer knowledge:
4.
Differentiation
3.
Customization
2.
Interaction
1.
Register
Steps in the process of assembling a CRM
1. Registration
Collection of the main data of the Client
2. Interaction
Each contact with the customer, generating data of the customer's needs (consumption).
3. Customization
We anticipate the customer's next interaction, with the data of their needs, our service becomes personalized.
4. Differentiation
Through personalized actions, the customer will always receive a differentiated treatment and thus be increasingly loyal to your brand / product.